At Zoom Cleaning, we pride ourselves on providing the best services and products for our customers. However, we do acknowledge that there may be times where our customers might not be completely happy with our services or products. To ensure that we can rectify any issues and problems as soon as we can, please read our complaints procedure below.
As soon as possible after the contracted service is completed please inspect our work to ensure that you are satisfied with the work. If you have ordered a product, please inspect the product to make sure it is the correct item and not damaged.
In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems you have experienced. Either call us on 020 8364 8588, or click here to email or write to us using the contact form on our website .
We aim to respond within three days of receiving your complaint and where possible, we will give you a date to remedy any issues or problems raised. We are registered with www.checkatrade.com. And as such we meet the standards required www.checkatrade.com/Consumer/CheckatradeStandard.aspx
Please review Checkatrade’s complaints policy www.checkatrade.com/Consumer/Complaints.aspx